Distance Sales Agreement
Parties and Scope of the Agreement
This Distance Sales Agreement is concluded electronically between the user who purchases products or services through the website and the seller company. From the moment an order is placed, the user is deemed to have accepted the terms of the agreement.
Seller Information
- Company Name
- Address
- Phone Number
- E-mail Address
- Tax Office and Tax Number
Buyer Information
The information entered into the system by the buyer when placing the order is taken as the basis.
Subject of the Agreement
This agreement sets out the principles governing product sales, payment processes, delivery conditions, return procedures and the rights and obligations of the parties.
Order and Payment Process
All orders placed through the website are processed after product stock availability and payment confirmation.
Order Confirmation
The user accepts that the information shared during the order is accurate and complete. The user is responsible for any delays that may arise from incorrect or incomplete information.
Payment Methods
Payments may be made by credit card, bank transfer or the other payment methods offered on the system.
Payment transactions are handled over secure infrastructures, and additional verification steps may be applied for order security.
Pricing
Product prices, taxes and additional service fees are stated on the product pages. The company reserves the right to update prices.
Delivery and Import Processes
Some of the products sold are imported as part of international sourcing processes. Delivery times may vary depending on the product type, stock availability and logistics processes.
Delivery Process
Ordered products are handed over to the carrier within the stated period or delivered directly to the customer. Information about the delivery process is shared with the user.
International Sourcing Processes
For machinery and equipment sourced from abroad, customs procedures, logistics planning and official formalities may affect delivery times.
Delivery Address
Deliveries are made to the address specified during the order. The user is responsible for delivery problems arising from incorrect address information.
Force Majeure
Delays caused by natural disasters, customs hold-ups, logistics disruptions, technical infrastructure problems or official institution procedures may be treated as force majeure.
Withdrawal, Return and Warranty Conditions
Users may benefit from the rights granted under the applicable legislation in force.
Right of Withdrawal
The buyer may exercise the right of withdrawal within the statutory periods. For the right of withdrawal to be valid, the product must be unused, undamaged and in a condition suitable for resale.
Return Process
Return requests must be created through customer service. Approved returns must be shipped complete within the stated period.
Products Excluded from Returns
The following products may fall outside the scope of returns or the right of withdrawal:
- Custom-order products
- Machines whose installation has been completed
- Used or damaged products
- Products that are technically unsuitable for resale
Warranty and Technical Support
Warranty conditions may vary from product to product. Technical service, spare parts and support processes are set out separately in the relevant policy documents.
User Obligations
All users of the website agree to use the platform in accordance with the applicable legislation.
Account Security
The security of the login credentials belonging to the user account is the responsibility of the user.
Product Use
Purchased machines must be operated in accordance with their user manuals. Damage arising from incorrect use may be treated as outside the scope of the warranty.
Commercial Use
The content, images and technical documents on the website may not be copied, reproduced or used for commercial purposes without permission.
Legal Rights and Disputes
The legislation of the Republic of Türkiye applies to any disputes that may arise between the parties.
Competent Authorities
In the event of a dispute, the relevant consumer arbitration committees and competent courts shall have jurisdiction.
Entry into Force
When the user places an order and completes the payment, they are deemed to have accepted all the terms of this agreement. The agreement enters into force on the date it is approved electronically.